Lawn mowing questions, answered
Find answers about services, prices, coverage and booking. Browse by topic, then check your address for current availability.
Check my addressGetting started
How does QuickMow work?+
Start with the property address, choose the mowing and optional garden work, then review the current total and the steps shown in booking. Availability depends on the address, selected work, timing and local provider capacity.
Do I need someone to visit before I see a price?+
The online journey shows the price for an eligible fixed-price scope before you submit. Unusual properties or work outside that scope may need a separate assessment.
Can I book for a rental or a property I manage?+
You can start with the property address and provide the relevant access instructions. Property managers can explore the dedicated managed-property pathway, subject to the booking checks.
Can I choose a particular service provider?+
QuickMow matches work against approved local provider coverage and capability. The standard booking journey does not offer a directory of individual providers to choose from.
Service areas and availability
How do I know whether QuickMow covers my property?+
Enter the full street address. A suburb appearing in a rollout list does not guarantee that a provider, chosen date or particular service is available at your address.
Which parts of Brisbane are in the rollout?+
The service-area page lists Brisbane Northside, Southside and inner-west rollout suburbs. Coverage opens where local providers and capacity are verified; enter your address for the latest result.
Are the Gold Coast and Sunshine Coast covered?+
They are listed as Coming Soon. You can enter your address to check the current status or register interest; no service start date is promised.
What does limited availability mean?+
Some work may be possible with a flexible date or narrower service choice. The final booking check considers your exact address, requested work, timing and capacity.
What happens if my address is outside current coverage?+
The address check shows the current status and may offer an interest path. A planned or expanding area cannot proceed as a normal confirmed booking until coverage is ready.
Lawn mowing and property size
What does a standard mow include?+
Mowing, lawn edges trimmed and a tidy blowdown of the service area's hard surfaces are included. Standard clippings are mulched back into the lawn. Clipping disposal is a separate option where offered.
Are edging and blowdown extra charges?+
No. Edging and blowdown are part of the standard mowing service and should not be added as separately priced extras.
What property size can I choose?+
The online residential size range has Small, Standard and Large choices for properties up to 800 square metres. Larger or unusual sites need a separate assessment.
Does a corner block count as Large?+
A spacious corner block may fit the Large option within the supported size range. Select the closest yard size and describe any unusual scope before the final price is accepted.
What if the grass is long?+
Select the lawn condition that fits. Long and Super Long can change the scope and price. Super Long requires a lawn-condition photo before submission.
What if the lawn is unsafe or severely overgrown?+
A provider must not silently complete work outside the accepted scope. Severe overgrowth, hazards or unsafe access can require review and a revised scope before affected work proceeds.
Clippings and garden extras
What happens to the grass clippings?+
The standard option mulches clippings back into the lawn. Where offered, you can select use of an available garden or green bin, or removal offsite, and review the resulting price.
Do I choose how many bags of clippings are removed?+
No. For offsite removal, the internal disposal amount is determined from the selected yard size and grass condition. You see the customer-facing option and its price.
Can I add lawn weed spray?+
Where offered, lawn weed spray is an optional service with Spot Areas, Half Lawn and Full Lawn choices. Availability and pricing depend on the selected scope and provider capability.
Can I add garden weeding?+
Where offered, garden weed spray and time-based 15- or 30-minute hand-weeding choices are separate from lawn weed spray. Check the options shown for your booking.
Can I add hedging?+
Where offered, select a hedging block and upload a clear hedge photo. Online fixed scope is safe, ground-level hedging under two metres, without ladder work.
Can I book tree work or tall hedges online?+
Work above two metres, ladder work or unsafe access is outside the standard instant hedging scope and needs separate review. Do not assume it is included in a mowing booking.
Are photos always required?+
No. A lawn-condition photo is required for Super Long grass, and a hedge photo is required when hedging is selected. Other choices do not create those photo requirements.
Prices and payment
How is my price calculated?+
Choose Small, Standard or Large, then select only the optional work and timing that apply. Review the current itemised total in the booking journey before deciding whether to proceed.
Where can I compare base mowing prices?+
See the pricing page for the current Small, Standard and Large base prices and what mowing includes. The final booking total reflects your selected scope and applicable options.
Will my total change when I add or remove a service?+
The booking summary recalculates for the selections you make. Review the server-confirmed breakdown before payment; any mismatch or material revision needs your confirmation.
Is a preferred date or urgent request included in the base mow?+
Next Available is the standard flexible choice. A Preferred Date or Within 48 Hours request may have a separately displayed fee where offered; neither is a guaranteed appointment before confirmation.
Can I use a discount code?+
If you have a valid code, enter it in the optional discount control at review. Eligibility, expiry and the final total are checked in booking.
When do I pay?+
Follow the Review and Pay and secure payment steps shown for an eligible booking. Entering an address or saving a draft does not by itself charge you.
Can a provider add a charge at the property?+
A material difference in scope, access or safety needs review. Any proposed price change for affected work requires your approval; no unapproved amount should be charged.
Scheduling and regular care
What timing options can I request?+
The standard choices are Next Available, a Preferred Date and Within 48 Hours where your address and the selected work qualify. Availability and any fee are shown during booking.
Does choosing a preferred date confirm the appointment?+
No. It is a request until the required provider and capacity checks pass and QuickMow confirms the service window.
Can I book same-day or weekend work?+
Same-day, weekend and public-holiday work are not standard instant-booking choices. Check the options offered for your address rather than assuming a specific date is available.
Can I request mowing every few weeks?+
Where offered, you can save a preference for every 2, 3 or 4 weeks. This does not book or charge future visits automatically.
Will a regular-care preference create automatic payments?+
No automatic future charge or dispatch is promised at launch. Each future visit is a draft that depends on current coverage, capacity, price, your confirmation and payment.
Booking and changes
When is a job confirmed?+
Submitting details or a timing preference does not confirm a provider or service date. A job proceeds only after the required eligibility, payment and provider checks pass and the applicable confirmation is issued.
What details do I need to provide?+
The standard customer details are your name, email and mobile. Add property access or service instructions where relevant; the booking journey shows any service-specific evidence needed.
Can someone else be the onsite contact?+
Where the optional onsite-contact field is available, provide their name and mobile for access or service-day coordination. The booking customer remains responsible for payment and booking decisions.
What if the site differs from my booking details?+
QuickMow reviews material scope, access or safety differences and seeks your approval for affected work or any price change before it proceeds.
Can I change a submitted booking?+
Contact QuickMow with the property and booking reference. What can be changed depends on its current state, provider allocation and the applicable terms; changes are not assumed to be accepted.
Where do I find the applicable booking terms?+
Read the current terms and privacy policy before accepting a booking. The final booking step presents the required declarations and terms acceptance.
Managed properties and organisations
Can a property manager arrange lawn care for multiple rentals?+
QuickMow has a dedicated property-manager pathway for organising property and access details. Each address and selected service still needs its own coverage and booking checks.
Can a body corporate manager enquire about shared lawns?+
Yes. Use the body-corporate page to describe the common-property scope and access needs. Work outside the normal residential fixed-price scope requires separate review.
Are NDIS-funded bookings active?+
No. QuickMow is preparing its NDIS pathway and accepting expressions of interest. NDIS-funded service activation remains subject to registration and operational readiness.
Access, service day and support
Do I need to be home?+
Give clear access instructions in the booking, including gates, pets and areas to avoid. Whether an unattended visit can proceed depends on safe access and the accepted job scope.
What should I tell QuickMow about pets or hazards?+
Use the Specific Instructions field for pets, gates, hazards and areas to avoid. An unsafe or materially different site may require review before work can continue.
How do I raise a question about a completed service?+
Contact QuickMow with the booking reference and the concern. The support team can review the accepted scope and available service evidence under the applicable terms.
How can I contact QuickMow?+
Use the contact page for a property-specific question or support request. Include the booking reference if you have one, but do not post private access details publicly.
Explore the details
See lawn mowing and garden services, compare pricing and inclusions, or check the service-area rollout. For a specific question, contact QuickMow. Read the terms and privacy policy before booking.